HYGILOG Website Privacy Policy

1. Introduction

At HYGILOG, we believe that protecting personal information is fundamental to building trust with our customers, business partners, and website visitors.

This Website Privacy Policy (“Privacy Policy”) explains how HYGILOG collects, uses, stores, shares, and protects personal information when you visit our Website, contact us, request a product demonstration, subscribe to our newsletter, or otherwise interact with us through our Website.

We are committed to processing personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.

Please read this Privacy Policy carefully before using the Website.

2. Scope

This Privacy Policy applies solely to the official HYGILOG Website available at: https://www.hygilog.com

It applies to personal information collected through the Website, including:

• contact forms;
• demonstration requests;
• newsletter subscriptions;
• email communications initiated through the Website;
• cookies and similar technologies;
• analytics and marketing tools used on the Website.

This Privacy Policy does not apply to the HYGILOG Software-as-a-Service (SaaS) platform or to customer data processed within the SaaS platform.

The processing of customer data within the HYGILOG platform is governed by separate contractual agreements, privacy commitments, and, where applicable, a Data Processing Agreement (DPA).

3. Who We Are

This Website is operated by:

HYGILOG TECHNOLOGY SOLUTIONS COMPANY LIMITED
Commercial Name: HYGILOG

Registered Office:
Phòng 5.09, Floor 5, ST. Moritz Building
1014 Phạm Văn Đồng Street, Hiệp Bình Ward
Ho Chi Minh City, Vietnam

Email: contact@hygilog.com
Website: https://www.hygilog.com

Throughout this Privacy Policy, the terms “HYGILOG,” “we,” “our,” and “us” refer to HYGILOG TECHNOLOGY SOLUTIONS COMPANY LIMITED or, where applicable, another HYGILOG affiliated entity identified on this Website.

4. Definitions

For the purposes of this Privacy Policy:

“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual.

“Website” means the official HYGILOG website located at https://www.hygilog.com.

“Processing” means any operation performed on Personal Information, including collecting, recording, organizing, storing, using, disclosing, transferring, deleting, or otherwise handling such information.

“User”, “you,” or “your” means any person who visits or interacts with the Website.

“Service Providers” means third-party companies engaged by HYGILOG to provide services such as website hosting, email delivery, customer relationship management, analytics, marketing, security, or technical support.

5. Our Privacy Principles

HYGILOG is committed to applying the following principles when processing Personal Information:

• We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.
• We use Personal Information fairly, lawfully, and transparently.
• We implement appropriate technical and organizational measures to protect Personal Information.
• We do not sell Personal Information to third parties.
• We retain Personal Information only for as long as necessary to fulfill legitimate business purposes or comply with legal obligations.
• We respect the rights of individuals regarding their Personal Information.

These principles guide how we design, operate, and continuously improve our Website and related services.

6. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

HYGILOG TECHNOLOGY SOLUTIONS COMPANY LIMITED
Email: contact@hygilog.com
Website: https://www.hygilog.com

We will make reasonable efforts to respond to your request within a reasonable period of time.

7. Personal Information We Collect

The Personal Information we collect depends on how you interact with our Website.

In most cases, you may browse the Website without providing Personal Information. However, certain features—such as contacting us, requesting a product demonstration, or subscribing to our newsletter—require you to provide specific information.

We collect Personal Information in the following ways.

7.1 Information You Provide Voluntarily

You may choose to provide Personal Information when you:

• submit a contact form;
• request a product demonstration;
• subscribe to our newsletter;
• communicate with us by email;
• register for webinars, events, or other marketing activities;
• request documentation, brochures, or additional information.

Depending on the circumstances, we may collect:

• your full name;
• business email address;
• company or organization name;
• job title;
• business phone number;
• country or region;
• industry sector;
• the content of your message or enquiry;
• any additional information you voluntarily provide.

Please avoid sending sensitive personal information through the Website unless specifically requested by HYGILOG.

7.2 Information Collected Automatically

When you visit the Website, certain technical information is collected automatically to help us operate, secure, and improve the Website.

This information may include:

• IP address;
• browser type and version;
• operating system;
• device type;
• language preferences;
• referring website;
• pages visited;
• date and time of your visit;
• session duration;
• approximate geographic location derived from your IP address;
• technical diagnostic information;
• cookie identifiers;
• other information generated through your interaction with the Website.

This information generally does not directly identify you but may become Personal Information when combined with other information.

7.3 Cookies and Similar Technologies

The Website uses cookies and similar technologies to provide essential functionality, improve performance, remember user preferences, understand Website usage, and support our marketing activities.

Cookies may be:

• essential cookies necessary for the operation of the Website;
• functional cookies that remember your preferences;
• analytics cookies that help us understand Website usage;
• marketing cookies used to measure the effectiveness of our campaigns;
• security cookies that help protect the Website from abuse or malicious activity.

Additional information regarding our use of cookies is available in our Cookie Policy.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

7.4 Newsletter Subscriptions

If you subscribe to our newsletter, we collect the information necessary to send you the communications you have requested.

This typically includes:

• your name;
• your email address;
• your communication preferences.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

7.5 Product Demonstration Requests

When you request a demonstration of HYGILOG, we collect the information necessary to evaluate your request and arrange an appropriate demonstration.

Depending on the information you provide, this may include:

• your contact information;
• your company information;
• your industry;
• the size of your organization;
• your country;
• your areas of interest;
• preferred meeting dates or times;
• any additional information you choose to provide.

This information helps us prepare demonstrations that are relevant to your business needs.

7.6 Communications with HYGILOG

If you contact HYGILOG by email or through the Website, we may retain copies of our communications, including any attachments, in order to:

• respond to your enquiry;
• maintain records of our communications;
• improve customer service;
• manage potential business relationships;
• comply with legal obligations.

7.7 Information from Third Parties

From time to time, we may receive business contact information from trusted third-party sources, including:

• business partners;
• distributors;
• event organizers;
• publicly available professional sources;
• marketing or lead-generation partners operating in accordance with applicable laws.

Where required, we will ensure that such information has been collected and shared lawfully.

7.8 Information We Do Not Intentionally Collect

The Website is intended for business professionals and is not directed to children.

We do not knowingly collect Personal Information from children or intentionally collect special categories of sensitive Personal Information through the Website unless specifically required for a legitimate business purpose and processed in accordance with applicable law.

If you believe that Personal Information has been submitted to us in error, please contact us so that we may take appropriate action.

8. How We Use Personal Information

HYGILOG uses Personal Information only where there is a legitimate business purpose, a legal basis to do so, or where you have provided your consent.

Depending on how you interact with the Website, we may use your Personal Information for one or more of the following purposes.

8.1 Responding to Your Requests

We use your Personal Information to:

• respond to enquiries submitted through our Website;
• answer questions about HYGILOG and our products;
• provide requested information or documentation;
• communicate with you regarding your enquiry;
• provide customer or pre-sales support.

8.2 Managing Product Demonstrations

If you request a demonstration of HYGILOG, we may use your information to:

• schedule and organize demonstrations;
• understand your business requirements;
• tailor demonstrations to your industry or operational needs;
• prepare relevant documentation;
• follow up regarding your interest in our products and services.

8.3 Providing Marketing Communications

Where permitted by applicable law or where you have provided your consent, we may use your Personal Information to send:

• newsletters;
• product updates;
• invitations to webinars and events;
• educational resources;
• industry insights;
• information about new products, features, or services;
• other marketing communications that may be relevant to your professional interests.

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

8.4 Improving the Website

We use technical and usage information to better understand how visitors interact with our Website.

This information helps us to:

• improve Website usability;
• enhance user experience;
• identify technical issues;
• improve Website performance;
• understand visitor interests;
• evaluate the effectiveness of our content and communications;
• improve future products and services.

Whenever reasonably possible, we use aggregated or statistical information that does not directly identify individual users.

8.5 Protecting the Website

We process certain technical information to:

• maintain the security of the Website;
• detect fraudulent or malicious activity;
• prevent unauthorized access;
• protect our systems and infrastructure;
• investigate suspected security incidents;
• maintain the integrity and availability of our services.

Security measures may include the use of technologies designed to distinguish legitimate users from automated or malicious activity.

8.6 Managing Business Relationships

Where appropriate, we may use Personal Information to:

• evaluate potential business opportunities;
• communicate with prospective customers and business partners;
• maintain records of business communications;
• manage contractual discussions;
• improve our customer relationship management processes.

8.7 Complying with Legal Obligations

We may process Personal Information where necessary to:

• comply with applicable laws and regulations;
• respond to lawful requests from public authorities;
• establish, exercise, or defend legal claims;
• enforce our legal rights;
• comply with court orders or other legal processes.

9. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing Personal Information, HYGILOG relies on one or more of the following legal bases:

Your Consent

We process Personal Information where you have voluntarily provided your consent, such as subscribing to newsletters or consenting to the use of certain cookies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

Performance of Pre-Contractual Measures

We process Personal Information where necessary to respond to your request prior to entering into a business relationship, including requests for information, quotations, or product demonstrations.

Legitimate Interests

We may process Personal Information where it is reasonably necessary for our legitimate business interests, including:

• operating and improving our Website;
• securing our systems;
• communicating with prospective customers;
• developing our products and services;
• understanding Website usage;
• preventing fraud;
• protecting our legal rights.

When relying on legitimate interests, we consider and balance your rights and freedoms against our legitimate business interests.

Legal Obligations

We process Personal Information where necessary to comply with applicable legal or regulatory obligations.

10. Automated Decision-Making

HYGILOG does not use the Personal Information collected through the Website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

If this practice changes in the future, we will update this Privacy Policy accordingly.

11. Data Minimization

HYGILOG seeks to collect only the Personal Information that is reasonably necessary for the purposes described in this Privacy Policy.

We encourage users not to provide unnecessary or sensitive Personal Information when communicating with us through the Website unless specifically requested.

12. Accuracy of Personal Information

We take reasonable steps to ensure that the Personal Information we process is accurate and, where necessary, kept up to date.

If you believe that any Personal Information we hold about you is inaccurate or incomplete, please contact us so that we may update or correct it.

13. Sharing Personal Information

HYGILOG does not sell, rent, or trade your Personal Information to third parties.

We may share Personal Information only where necessary to operate our Website, support our business activities, comply with legal obligations, or protect our legitimate interests.

Depending on the circumstances, Personal Information may be shared with the following categories of recipients.

13.1 Service Providers

We engage trusted third-party service providers to support the operation of our Website and related business activities.

These providers may perform services such as:

• website hosting;
• cloud infrastructure;
• email delivery;
• customer relationship management;
• website security;
• analytics;
• marketing communications;
• technical support;
• online meeting scheduling;
• customer support tools.

These service providers are authorized to process Personal Information only on our behalf and only for the purposes for which they have been engaged.

Where appropriate, we require them to implement reasonable technical and organizational measures to protect Personal Information.

13.2 Cloud Hosting

The HYGILOG Website and certain related services are hosted using infrastructure provided by Amazon Web Services (AWS).

Our primary hosting environment is located in the Asia Pacific (Singapore) region.

Depending on the nature of the services used, certain technical or operational data may also be processed in other jurisdictions by AWS or our service providers in accordance with applicable laws and appropriate contractual safeguards.

13.3 Business Partners

In limited circumstances, we may share Personal Information with authorized distributors, implementation partners, or other trusted business partners where this is necessary to respond to your enquiry, provide requested services, or support our business relationship with you.

Such partners are expected to process Personal Information responsibly and in accordance with applicable legal obligations.

13.4 Legal Requirements

We may disclose Personal Information where we reasonably believe such disclosure is necessary to:

• comply with applicable laws or regulations;
• respond to lawful requests from public authorities;
• protect our legal rights;
• investigate suspected fraud or unlawful activities;
• enforce our agreements;
• protect the safety, security, or rights of HYGILOG, our customers, or other individuals.

13.5 Corporate Transactions

If HYGILOG undergoes a merger, acquisition, investment, corporate restructuring, or sale of all or part of its business or assets, Personal Information may be transferred as part of that transaction, subject to applicable legal requirements.

Any successor organization will remain subject to obligations that are substantially consistent with this Privacy Policy unless otherwise required by law.

14. International Data Transfers

HYGILOG serves customers and prospective customers located in multiple countries.

As a result, Personal Information may be transferred to, processed in, or accessed from countries other than the country in which it was originally collected.

Where Personal Information is transferred internationally, HYGILOG will take reasonable steps to ensure that appropriate safeguards are implemented, taking into account the applicable legal requirements and the nature of the information being processed.

15. Data Retention

HYGILOG retains Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, accounting, or contractual obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

For example:

Where Personal Information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our internal retention practices.

16. Security

Protecting Personal Information is an important responsibility for HYGILOG.

We implement reasonable technical, organizational, and administrative measures designed to protect Personal Information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include, where appropriate:

• encrypted communications using HTTPS/TLS;
• access controls based on business need;
• authentication and authorization mechanisms;
• network and infrastructure security;
• regular software updates and security patches;
• system monitoring and logging;
• backup and recovery procedures;
• security awareness practices for personnel.

While we strive to protect Personal Information using commercially reasonable safeguards, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Accordingly, HYGILOG cannot guarantee absolute security.

17. Third-Party Technologies

The Website may use third-party technologies to improve functionality, security, communications, analytics, or marketing activities.

These technologies may include, where applicable:

• security technologies designed to protect Website forms from automated abuse;
• professional networking and advertising technologies;
• email communication platforms;
• customer relationship management systems;
• analytics and Website performance tools.

Additional information about cookies and similar technologies is available in our Cookie Policy.

Where required by applicable law, your consent will be obtained before enabling non-essential technologies.

18. Your Privacy Rights

Depending on your country of residence and the applicable data protection laws, you may have certain rights regarding your Personal Information.

These rights may include the right to:

• request access to the Personal Information we hold about you;
• request correction of inaccurate or incomplete Personal Information;
• request deletion of your Personal Information where appropriate;
• request restriction of certain processing activities;
• object to certain types of processing based on legitimate interests;
• withdraw your consent where processing is based on consent;
• request a copy of certain Personal Information you have provided to us, where applicable;
• lodge a complaint with a competent supervisory or regulatory authority, where permitted by applicable law.

These rights are not absolute and may be subject to legal or contractual limitations.

To exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy.

We may request reasonable information to verify your identity before processing your request.

19. Children’s Privacy

The Website is intended for business users and professionals.

It is not directed to children, and HYGILOG does not knowingly collect Personal Information from individuals under the age required by applicable law to provide valid consent.

If you believe that a child has provided Personal Information through the Website, please contact us promptly so that we may take appropriate action.

20. Updates to this Privacy Policy

HYGILOG may update this Privacy Policy from time to time to reflect:

• changes to our Website;
• changes to our business activities;
• new technologies or services;
• changes in applicable laws or regulations;
• improvements to our privacy practices.

When we make material changes, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or request your consent before such changes take effect.

Your continued use of the Website after the updated Privacy Policy becomes effective constitutes your acknowledgement of the revised Privacy Policy.

21. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way HYGILOG processes Personal Information, please contact us.

HYGILOG TECHNOLOGY SOLUTIONS COMPANY LIMITED
Commercial Name: HYGILOG

Registered Office
Phòng 5.09, Floor 5, ST. Moritz Building
1014 Phạm Văn Đồng Street, Hiệp Bình Ward
Ho Chi Minh City, Vietnam

Email: contact@hygilog.com
Website: https://www.hygilog.com

We will make reasonable efforts to respond to privacy-related enquiries as promptly as reasonably practicable.

22. Commitment to Privacy

Protecting Personal Information is an ongoing responsibility at HYGILOG.

As our Website, products, and services continue to evolve, we remain committed to maintaining responsible privacy practices, implementing appropriate safeguards, and respecting the trust placed in us by our customers, partners, and Website visitors.

We believe that transparency, accountability, and security are essential components of every long-term business relationship.

Thank you for taking the time to read our Privacy Policy.